Ed Hacker was an incredibly friendly man and takes customer service at his service center incredibly seriously. He took a chunk of time out of his own day to assure that he walked me and my family through multiple situations. Ed, and his workers, were all friendly, helpful, and genuine people. We will definitely be coming back to 1st Stop Auto Care Center in the future. (2018)
Two years later and I had a different car back at 1st Stop Auto Care Center...my car had been stalling out within seconds of turning it on. Ford had my car for over 4 full days and could not find anything wrong with it. Within 24 hours of 1st Stop Auto having my car, they had test driven it, identified the problem, and ordered a replacement part. My car no longer stalls out and it is because of the diligent work by Ed and his entire team. I also want to recognize Austin at the front desk for his incredible customer service and professionalism. I will never bring my car directly to the dealer again because of the first class experience 1st Stop offers. Thank you to the entire staff!! (2020)